Merger Technologies offers Customer relationship Management solutions that is comprehensive approach for creating, maintaining and expanding customer relationships. Merger aims at maximizing the benefits gained from relationships with customer and to fulfilling the expectation of the customer and improved customer loyalty.
CRM has helped to increase the value of existing customer bases, strengthen competitive advantages and enhance customer satisfaction.
The most important expected outcomes of CRM can be listed as Improved in efficiency, cost reduction, improved profitability, increase in sales, enhanced customer value, customer satisfaction.
- Sales(Business with good knowledge management tools)
- E-Commerce(Quick Transaction with low cost)
- Marketing(Targeting prospect and acquired new customer)
- Service(Handling post sales service)